Problem
Customer support was scattered: website chat separate from Salla and WhatsApp, slow replies depending on manual lookup.
What we built
- A RAG system retrieving the right information from company content and answering in real time via live chat
- An AI assistant wired into website content and business knowledge
- A SaaS customer-service platform unifying website, Salla and WhatsApp in one place
- Automation of repetitive replies with smart handoff to the team when needed
Stack
RAG over company knowledge, website live-chat integration, Salla API, WhatsApp API, SaaS multi-tenant backend.